Refund Policy

1. Overview

This Refund Policy outlines the terms and conditions under which refunds may be issued for IPTV services provided by Shack TV (“Tenet Streams,” “we,” “us,” or “our”). Our goal is to ensure transparency in our refund process, delivering customer satisfaction while upholding fair business practices.

2. Refund Eligibility Period

Seven-Day Refund Policy: Customers who subscribe to our IPTV services are eligible to request a full refund within seven (7) calendar days from the date of their initial subscription.

3. Refund Conditions

Refund Request: To request a refund, customers must reach out to our support team within the seven-day window. The request must include the customer’s name, account information, and the reason for the refund.
Non-Transferable: The refund policy applies exclusively to the original subscriber and cannot be transferred to another person.
Payment Method: Refunds will be issued through the original payment method used for the purchase.
Processing Time: Once the refund request is approved, it may take between 5 to 10 business days for the refunded amount to appear in the customer’s account.

4. Non-Refundable Situations

Renewals: The seven-day refund policy does not apply to subscription renewals. Only the initial subscription purchase qualifies for a refund under this policy.
Partial Refunds: We do not provide partial refunds for any unused portion of the subscription once the seven-day refund window has passed.
Technical Issues: If the refund request is related to technical issues, we recommend that customers first reach out to our support team for assistance. We are dedicated to resolving any technical issues within our control before processing a refund.

5. Service Cancellation

Subscribers who wish to cancel their service after the seven-day period must adhere to the cancellation process outlined in our Terms of Service. No refunds will be issued for cancellations made after the refund window has expired.

6. Contact Information

For refund requests or any inquiries related to this Refund Policy, please reach out to our customer support team at : Email: tenetstreams406@gmail.com

7. Policy Changes

Tenet Streams reserves the right to update or modify this Refund Policy at any time. Any changes will take effect immediately upon being posted on our website or communicated to our users.